Rescheduling and Cancellation Policy 

We provide an appointment card when booking in the salon as well as a courtesy email and text reminder service ahead of your appointment, that we hope is helpful.  

If for any reason you do not receive a reminder, it is still your responsibility to let us know if you need to rearrange or cancel an appointment. 

At Furry Tail Groomers we understand that plans can change.  

To ensure we can accommodate all our pawsome pooches efficiently, we kindly ask for advance notice if you need to reschedule or cancel your appointment. 

  • More than 48 hours’ notice: No charge – we appreciate the heads-up! 
  • 24-48 hours’ notice: 50% of the grooming fee will be payable. 
  • Less than 24 hours’ notice or no-show: 100% of the grooming fee will be payable. 

We appreciate that unexpected situations arise, but as a small business, late cancellations and missed appointments affect our ability to operate smoothly.  

Thank you for your understanding. 

~ Furry Tail Groomers ~ 

Arrival and Collection Policy 

SArriving early/late for your appointment 

We strive to create a calm, stress-free environment for every dog in our care. To help us achieve this, please take note of the following: 

  • Arriving on time: Each pet is allocated a dedicated grooming session. If you arrive late (over 15 minutes), we may need to reschedule and the full grooming fee may still apply. 
  • Arriving early: Please aim to arrive at your appointment time. If you arrive early, we may ask you to wait to ensure we can focus on the dogs already in our care.  
  • Collection: We will provide a provisional collection time at drop-off, then call to confirm when your dog is ready. Prompt collection helps us maintain a smooth schedule and a low-stress environment for all pets. 

The comfort, health and welfare of your dogs are always our top priority. Thank you 

~ Furry Tail Groomers ~ 

Matted Coat Policy 

At Furry Tail Groomers our top priority is the welfare and comfort of your dog. We strictly follow the principles set out in the Animal Welfare Act 2006, ensuring that no dog experiences unnecessary distress or discomfort during grooming. 

If a dog is presented with a severely matted or neglected coat, we will assess whether it is possible to safely and humanely remove the tangles. However, if in our professional opinion de-matting would cause excessive pain, stress, or risk of skin irritation, we will proceed with shaving the coat to prevent suffering. 

While we strive to identify matting during the initial consultation and discuss possible outcomes with you, some matting may only become apparent once the grooming process has started. In cases where more hair needs to be removed than initially anticipated, we will make every effort to contact you before proceeding. However, if we are unable to reach you and believe it is in your dog’s best interest, we will proceed with removing the matted coat to prevent undue suffering. 

We understand that a shaved coat may not be your preferred outcome, but we assure you that this decision will only ever be taken with your beloved pet’s well-being in mind.  

To prevent future matting, we are happy to provide aftercare advice and recommendations regarding regular grooming. 

Thank you for trusting us with your pet’s care and wellbeing. 

~ Furry Tail Groomers ~ 

Dog teeth cleaning policy

At Furry Tail Groomers we offer gentle and effective ultrasonic teeth cleaning using the Emmi-Pet system.  

This non-invasive, silent, and vibration-free method helps improve oral hygiene without causing stress to your dog! 

How It Works: 

  • Uses ultrasonic waves to break down plaque and bacteria. 
  • Vibration free and noise free makes this treatment easy and stress-free. 
  • No brushing or scrubbing – making it ideal for nervous or older dogs. 
  • Helps reduce bad breath and maintain gum health. 

What You Need to Know: 

  • This is an effective way to remove tartar, plaque, stains and bacteria. 
  • This treatment is not a substitute for professional veterinary dental care, but it can serve as a preventative measure. 
  • Regular sessions are recommended to maintain results. 

We Will Stop the Teeth Cleaning and advise you seek veterinary assistance if: 

  • Any loose teeth are suspected or witnessed. 
  • If your pet becomes too stressed or aggressive. 
  • Any visible or suspected abnormalities are seen in the mouth, for example oral injuries or growths. 

Your pet’s health and wellbeing are at the heart of everything we do.  

If you have any questions or would like to see some before and after pictures of dogs who receive Emmi-Pet treatments, just ask ~ we’ll be happy to help! 

~ Furry Tail Groomers ~ 

Flea and Tick Policy 

At Furry Tail Groomers we are committed to maintaining a clean, safe and stress-free environment for all dogs in our care. To protect the wellbeing of all our pawsome clients, we have a strict policy regarding fleas and ticks. 

Prevention & Notification ~ if fleas or ticks are discovered on your dog before your appointment, we kindly ask that you reschedule until after successfully completing treatment as advised by your vet. We cannot accept dogs with active flea infestations, as this can lead to cross-contamination and discomfort for other dogs in our care.  

If Fleas or Ticks Are Found During Grooming we will: 

  • Pause the groom and contact you immediately. 
  • Bathe your dog with a flea shampoo to eliminate any fleas present on their coat. 
  • Charge an additional £15 fee to cover the cost of flea treatment and the necessary deep cleaning of our salon. 
  • Require prompt collection of your dog to allow us to sanitise the grooming area before our next appointment. 

If ticks are found, we will safely remove them where possible and advise you to consult your vet as appropriate, for further treatment and prevention. 

Protecting Your Pet & Our Salon ~ fleas and ticks can spread quickly, so it’s essential to treat your pet(s), home, bedding and car to prevent reinfestation. Regular flea prevention, as recommended by your vet, is the best way to keep your dog healthy and ensure a smooth grooming experience. 

We appreciate your understanding and cooperation in keeping our salon a safe and comfortable space for all of your wonderful dogs’ visits. 

~ Furry Tail Groomers ~